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Community Relations Is Hard
For those following the Tseric saga, he was apparently let go/resigned this week.
For those not following the Tseric saga:
Tseric was a forum moderator/community person for World of Warcraft. His main job involved gathering feedback from players on the official forums. There are words for jobs like this. Note: there are also other words.
Late on Sunday, Tseric gave what I like to call the Roy Batty Speech. This is a speech that everyone connected to a community on the internet gives at some point if they either (a) lose perspective about their life causing rampaging self-pity, (b) undergo a significant amount of stress causing rampaging self-pity, or (c) get so drunk they have an attack of rampaging self-pity but unfortunately not so drunk as to be unable to type into a web browser. (I have given several variations of this over time.) The Roy Batty Speech is something wildly dramatic, overwrought and self-indulgent. Note that Roy Batty had an excuse for being wildly dramatic and overwrought: He was a robot, he was Rutger Hauer, and he was dying. Unless you are a dying robot named Rutger Hauer, you don’t have enough reason to give the Roy Batty Speech. Tseric’s version of the Roy Batty Speech is preserved forever, because this is the Internet.
Posting impassionately, they say you don’t care.
Posting nothing, they say you ignore.
Posting with passion, you incite trolls.
Posting fluff, you say nonsense.
Post with what facts you have, they whittle down with rationale.
There is no win.
There is only slow degredation.
Take note. It is the first and only time you’ll see someone in my position make that position.
You can be me when I’m gone.
It went on for a while. Apparently posting on the forums has nothing to do with being teargassed in anti-globalization protests, just in case, you know, you were unsure. Also, you don’t understand what it’s like dealing with forums. Also, trolls suck.
The dirty not-quite-a-secret is that everyone even tenuously connected to the oversight of online games, or other internet communities, have said much these same words in various combinations. The difference is that we didn’t actually, you know, tell the customers these words. We didn’t give The Roy Batty Speech while we were on the clock. Because while blowing off steam is important, and necessary, it’s also something you by necessity do behind closed doors. Otherwise it’s not just venting steam, it’s merely venting. And that has its own connotation, and it’s an unpleasant one.
And that’s why Tseric is “pursuing other opportunities elsewhere”. Because part of having the fancy coloration in your name when you post is understanding that, no, you can’t just dive into the muck and root around with everyone else. You lost that privilege when you got the fancy colored name. You have to be different. You have to set the standard. And yes, that means you take a lot of unjustified punches. It comes with the territory of, as the Penny Arcade comic put it, eating bees. Sometimes the bees sting, and what are you going to do? Dude, you took a job eating bees. It will happen. And you’ll bitch about it to your friends off the clock constantly – but not on the clock. Not to the customers paying your way. It’s not how communities are run.
Anyway, it’s not really that important in the scheme of things. Well, it’s important to Tseric, since he’s LFG, but for the rest of us, it’s just another inappropriate context for the Roy Batty Speech. And it’ll happen again. People being human and all.
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about 3 years ago
That not a way to blow steam off. You post goatse pictures, you call posters names and then next day when you sober up you pretend that your account got hacked.
about 3 years ago
This is almost as funny as when Eyonix boasted about how his diet consisted solely of Excedrin and Mt. Dew, then two weeks later got diagnosed with gout.
Almost.
about 3 years ago
The one who never had a down moment throws the first stone!
Maybe his words could become standard TOS for MMO forums:
Posting impassionately, they say you don’t care.
Posting nothing, they say you ignore.
Posting with passion, you incite trolls.
Posting fluff, you say nonsense.
Post with what facts you have, they whittle down with rationale.
At least, this “open secret” will be clearly stated once for all.
about 3 years ago
Ja.
about 3 years ago
I figured he was going to go out like that. He’s got a bit of a history of being a bit of a grenade.
As we all know while grenades can be handy, once you pull the pin Mr Grenade is no longer our friend and should be thrown far away.
about 3 years ago
I loved that Penny Arcade strip. I printed it out the day it ran and glued it to my desk in between the keyboard and the monitor.
I also wrote a limerick about bee eating and kneeling postures.
Both helped a great deal.
about 3 years ago
Jack Thompson would be so disappointed in you, Xaldin. Have you learned nothing?
When you pull the pin, you only make the grenade ready to be armed when you release it and remove pressure from the arming lever. Until you do so, the grenade is un-armed, and you can re-insert the pin at your leisure.
Lum — congrats on getting a few more achivement points. I hope those were rentals.
about 3 years ago
Violation of rule number one of being the public face for ANY company: Thou Shalt Not Be A Jackass.
With that said….time to work up the resume and cover letter, to add to the million more going to Blizzard today.
about 3 years ago
I would think such a display would be a career ender.
“Reason for leaving previous employer: Went postal on the boards and got fired”
about 3 years ago
Thats one of the things I love about the DAoC TL program.
As volunteer player representatives we have to eat a small amount of bees, but we also can speak our mind to the the trolls when its really necessary (much to Sanya/Missy’s chagrin)
Still, there’s a firewall there between the TLs and Mythic proper, which allows for far more flexibility in community relations.
about 3 years ago
OF course, have to be honest here….I’ve got about as much chance of landing this job as …. well, your average gamer, probably. Then again, every job I’ve ever had has been customer-service oriented, and GT’s given me scads of experience. And I know Rule Number One.
Good luck to all (including myself) applying for this one.
And to whoever gets it, learn from the best of everyone else.
about 3 years ago
DID YOU BRING YOUR BABY!?!
BABIES DONT WATCH THIS!
TAKE THE SEED OUTSIDE!
LEAVE IT IN THE STREETS!
RUN IT OVERRRRR RIGHT AFTER THE SHOW!
about 3 years ago
I would love it if community relations jobs just dried up, in that no one would take them anymore. Developers would actually have to take time to respond to issues, rather than let someone else recieve the punishment while the devs ignore issues at their liesure.
about 3 years ago
I think it’s a case, honestly, of some communication being better than none.
After all, if a dev is responding to board threads, they’re not working on the game itself. Not always a good thing.
about 3 years ago
I would love it if community relations jobs just dried up, in that no one would take them anymore. Developers would actually have to take time to respond to issues, rather than let someone else recieve the punishment while the devs ignore issues at their liesure.
Depends. Would you rather us code the game, or lose our sanity in a slow, twisted form of the chinese water torture?
Anyone can write a message board post. Posting on the boards in a way that is professional and positive without taking troll bait is an art form. Dealing with the shit slung at you takes remarkable masochism. These two skills do not necessarily have overlap with writing good code or balancing a class.
about 3 years ago
So would it be considered rude to reference the Abashi chronicles at this point? just curious
about 3 years ago
To be fair, the WoW general board is remarkably terrible. Any innocent question (“I like to heal. Which healing class should I pick?”) gets ripped apart in seconds (“WTF PRIEEEEESTS,” then a stupid ASCII, then a Rick Astley link, then maybe an on-topic YTMND, and then the original poster slinks off to LOTRO).
about 3 years ago
It’s funny that someone should mention limericks. When I start to lose it, everything comes out in (awful) haikus on our internal chat server. Luckily, my employer finds this amusing.
about 3 years ago
Oh, I agree. WoW forums are horrible, and have been since launch. I once wrote a long diatribe about what exactly was wrong IMO and what needed to be done to fix it. I don’t know if they’ve done any of what I suggested. Or if they cared
Doesn’t mean I don’t want the job, though.
about 3 years ago
> Post with what facts you have, they whittle down with rationale.
Yes, damn those customers and their rational arguments! Those are the worst.
CM’s have a tough job, no argument there. But you don’t put programmers in front of your customer in commercial software development, and you shouldn’t do it in entertainment SW development, either. All customer bases have irrational and out of touch people, some more than others. You hire people to deal with them so your talent can make the actual product.
And you try to keep in mind that some of your customers are quiet, reasonable people who pay their bill every month, and are just looking for a little bit of information in a polite and calm way. Just because you had to deal with some nutjobs earlier in the day doesn’t mean you should take out your frustration on the good guys.
about 3 years ago
Tseric is one of the reasons I quit my last guild. Folks were shrieking about him on our private forums, I pointed out a logical fallacy in their bitching, and they jumped on me and tore me to bits. That’s when I realized that some people care so much about hating someone, they lose the ability to see in anything but black and white.
I saw the shit he’s been taking these last few weeks, and I can’t blame him for breaking down. Warcraft players are sick little fucks who want only to believe they are martyrs before the evil onslaught of CMs. They cheer every time one leaves and slaver over the thought of the next one. The CM abuse email address is probably worthless, constantly clogged with pissants whining about how their friend was suspended for screaming obscenities.
If its any consolation, Tseric, when I get around to publishing the real version of The Chronicles of Leiland, (Not the place holder that’s there right now) there is a story based on a small army chasing down a guardian who just so happens to share your name. In the end, the army’s blind insistence that Tseric is obviously evil leads them to nearly destroy the world.
The day is saved only by getting everyone to chill out try being friendly for once. And beer.
about 3 years ago
As someone who does what Tseric did I sympathise entirely with him. It’s all too easy to get dragged in and before you know it you’re posting something that you really shouldn’t have.
If you post nothing at all then you don’t care or are hiding from the players.
If you post PC platitudes to soothe the raging waters then the firebrands leading the revolution will expose them for the flimflamery that they are.
If you post the unvarnished truth then you’re likely to have your post deconstructed to the nth degree and quoted back at you out of context to prop up some dubious agenda.
Sometimes I wish there was a ‘punch user on the nose’ button next to the ‘report bad post’ icons on some forums.
about 3 years ago
The Blizzard forums are what they are because of “negative reinforcement.”
When the Blues consistently respond to nonsense/crap/all caps posts, shocker of shockers, people will go, “Huh, posting that way gets their (visible to me) attention, but well-thought-out and insightful posts are ignored (based on what I can see. I shall post that way too!” Multiply this by a chunk of the 8 million people they have in the game, and you have the WoW forums.
If they want their forums to be something other than a CM crucible, they need to start banning hard and fast, ignoring the attention-whoring nonsense posts and deleting them quietly without adding a witty quip that shows up on bluetrackers, and responding in length to the quality posts to demonstrate to the masses “See? Good post gets Mommy and Daddy’s love!”
about 3 years ago
I’d point and laugh, but that job would drive me insane in a few weeks. I salute anyone who can do it for over a year.
about 3 years ago
They should rotate people in such positions, just like doing tour of duty on front lines.
about 3 years ago
“Depends. Would you rather us code the game, or lose our sanity in a slow, twisted form of the chinese water torture?”
“Coding the game” isn’t the same thing as “ignoring class balance or bug issues for months, even years at a time”. There’s too much assumption on the developer’s end that everything is right and no one else can say that they’re wrong. This has particularly been reinforced by the Sigil fallout.
When I say that developers should face their customers, it’s just a revenge fantasy. I’ve been burned by a lot of stupid decisions that happen after I have invested a few months into an MMO and it gets to me sometimes.
about 3 years ago
“Coding the game” isn’t the same thing as “ignoring class balance or bug issues for months, even years at a time”. There’s too much assumption on the developer’s end that everything is right and no one else can say that they’re wrong. This has particularly been reinforced by the Sigil fallout.
I would say that, in Sigil’s case, the people posting on the message boards are more hardcore than the developers and more likely to be wrong. If you don’t believe me, go look up the shitstorm that erupted when the devs talked about reducing the death penalty to something that didn’t make every casual player want to quit the first time they experienced it.
The boards are full of people who are, in their own way, out of touch – they’re ‘out of touch’ with the other market, which is the vast majority of casual players who don’t even know your game HAS message boards.
about 3 years ago
I can’t beleive how over blown people are making the task of community manager…
Um, it’s a job. Step one: Don’t wear your heart on your sleeve. Step two: Never, ever discuss yourself. Step Three: Never ever cross the line and chum up to the customer. If they can be your friends they can be your enemies.
“OMG! The forums are so baaaad!”
A professional with enough staff could turn those forums around in a week and do so without banning every discontented whinner in the process.
Seriously folks, it is all about behavior modification and reinforcing good behaviors and “ignoring” bad behavior.
“Managing game forums is HARD!”
about 3 years ago
Hey, Freakazoid, hate add to the dog pile on ya…
…while the devs ignore issues at their liesure.
In my experience with both official and unofficial forums, 95% of the “issues” being ignored are total bullshit.
Class A can’t solo (even though they are essential to groups). Class B can’t get into groups (but are solo GODs). Class C isn’t competitive (i.e. doesn’t dominate) in RvR/PvP/WTFPWNvLOLFTW.
They all want a pony. If the get a pony they will bitch because they wanted a *pink* pony.
My ignorant, brute force, blind idiot solution is to limit non-tech forum posts to 1 post per X hours /played. And class forums must play those hours AS THAT CLASS to get credit.
about 3 years ago
I’ll believe that schtick about how easy it is to be a CM when Sanya posts it.
about 3 years ago
God, I hate the idea of community relations. Does anyone else think that maybe it’s time we should stop playing nice and occasionaly tell the player base to stop being a bunch of idiots and grow up sometimes?
To a degree, I think if you make the job one where you’re supposed to eat bees, then yes, eat bees and get stung, but if you instead make the job about smashing bees instead, then smash the damn bees and tell people to stop whining, chill and understand that what they get for their $19.95 a month is a privilege, not a right.
Maybe I’ve just become more cynical in recent days. Maybe I think companies should stop apologizing and just tell people to grow up. And that’s mainly intended toward the jerks, not the innocents who don’t know what they’re doing.
Maybe I’m the only one who thinks ya got to stop being nice and letting idiots stomp all over you.
about 3 years ago
Well, yesterday one of WoW’s devs, Kalgans, pretty much told a huge chunk of the warrior community they didn’t know what they were talking about when it comes to PvP.
about 3 years ago
CM is one of those jobs that sounds really cool as a player, but likely turns out to be hell on wheels once you do it. It’s essentially your job to screen crap both ways – make sure the junk your devs create is presented nicely to players, and take the vitrol players spew and put it in a format the devs will actually do something with.
about 3 years ago
“I would say that, in Sigil’s case, the people posting on the message boards are more hardcore than the developers and more likely to be wrong.”
Damion, Did you miss the interview with the anonymous sigil employee? Beyond just Brad not showing up, the guys in charge of each development aspect absolutely denied any input from anyone, even their own employees. That is without a doubt pure arrogance. The forum dwelers being hardcore (probably) had nothing to do with it.
“In my experience with both official and unofficial forums, 95% of the “issues” being ignored are total bullshit.”
hillgiant, while I won’t deny that many people are loud and obnoxious, it does not mean that developers aren’t apathetic or full of hubris. You need to see what happens to that 5% that are coherant. Never in my experience has even half of them gotten a response, and half of those that did were given a straight-up denial with no reasons given.
It’s a serious pain in the ass for the few nice players to work with developers post-release.
about 3 years ago
It can be extremely helpful for CM/CS types to have a certain mindset; a mindset where one realizes that there is a reason for everything. Maybe that jerk poster had a bad day, maybe he was poisoned by a neurotoxin, maybe he got abused, had a crappy education, etc… Getting upset once in a while is normal, but if one regularly has a need to “let off steam” at the end of the CM/CS day they probably aren’t properly mentally and emotionally oriented for that position.
about 3 years ago
Was this guy even a full-time employee, or just some dude moderating forums? Seems like much ado about nothing.
about 3 years ago
Quoted for truth:
When the Blues consistently respond to nonsense/crap/all caps posts, shocker of shockers, people will go, “Huh, posting that way gets their (visible to me) attention, but well-thought-out and insightful posts are ignored (based on what I can see. I shall post that way too!” Multiply this by a chunk of the 8 million people they have in the game, and you have the WoW forums.
As for Kalgan, he’s most likely the one who doesn’t know what he’s talking about, not the warriors. I remember a post of his a couple of years ago, when warriors had just been nerfed hard (again), where he made some statements about the warrior class that were just flat-out wrong. No anything that was matters of opinion, but about what some warrior abilities actually did, about rage generation, and a couple other things. This guy was supposed to be the warrior lead — he was defending the decision to nerf warriors (again) — and he didn’t even know how the class worked. He is, he personally is, the reason I no longer play a warrior.
about 3 years ago
Wanderer has a point there and a very good one.
We’ve all see the games owners not know how their own game worked many times. From my experience in WoW I’d be willing to bet that there is a gap of knowledge between the players who are pumping 20-30 hours a week in to a specific talent tree and the people who are supposed to know how those trees work.
about 3 years ago
You know, I’d be curious what the corporate environment at Blizzard is…as well as what the general salary expectations for the position are, especially given its position in Irvine, which isn’t exactly cheapsville.
Granted, those questions are a bit of putting the cart before the horse, but it’s also in my mind to be considered as research on the company.
about 3 years ago
As someone who was the main CM on EQII, I obviously couldn’t help but comment on this. Rather than drop my comments here, just look at where I originally posted them.
http://www.nerfbat.com/2007/05/16/the-inside-voice-of-every-community-manager/
about 3 years ago
Very nice. And I realize that I’m insane for wanting to apply for that job…but then again, sanity is overrated
about 3 years ago
Personally, I like being able to say what I want and the same for others. This whole business sucks because people can’t say what’s on their minds if it’s negative, and this goes both ways. You can’t air things out under controls like this.
Posters shouldn’t be banned unless they use foul language, if that’s set in the rules, and people working for the companies shouldn’t be fired for laying it out for the posters.
There are other situations where posters should be banned or company reps fired, but not jst for speaking their minds.
about 3 years ago
Actually, and I’ve spent most of my adult life in a customer service position of one sort or another (retail, tech support, and online), it’s all about professionalism. While the customer isn’t always right, you have to take care of them, or someone else will.
The minute you become abusive in any way toward the customer, or act in any way unprofessional or discourteous…you deserve to be fired (or at least reprimanded) because you’re not doing your job.
As far as web forums go, there comes a point where a person’s negative presence outweighs any positive benefit the forum gains by having them there. Blizzard (and most other forums, for that matter) have rules in place. If you violate the rules, you suffer the penalties.
Personally, I’m in favor of a three-strike rule. If you break the rules, ban for 24 hours. Do it again? Ban for a week. Third time? Permanent ban, linked to your username and your IP (perhaps, generally only for the most serious cases).
If Tseric merely spoke his mind, he’d probably be fine. However, he became abusive of the customers on the forum (and remember, you have to have an active account to post on the WoW forums, I believe), and that’s crossing the line.
It’s the same if you’re at Target or Wal-Mart and the cashier starts cussing you or calling you names. Just because it’s on the internet doesn’t mean that civility and professionalism go out the window, no matter what some people seem to think.
That being said? Any customer service job is automatically high stress. Add the internet (or phone) and it’s more so. Add in the fact that it’s WoW with it’s millions of customers….yeah.
And personally? I’m wondering if it’s less that Tseric was fired or let go, and more that they had a long sit-down talk with him (probably with some chewing out) and came to a more mutual discussion that Tseric would be better off out of that situation. It just seemed he was a bit burnt out, to me.
Of course, I could always be wrong.
about 3 years ago
Those WoW forums are such a cesspool of human filth that the CMs instead need to be able to look up the home addresses of the worst trolls and be given the freedom to travel and shoot those blathering idiots in the face.
about 3 years ago
You know what.
It seems very apparent to me that Tseric was done with that position and wanted to go out with a bang.
I don’t blame him.
In fact I commend him.
It may not help his resume in the future if he applies for a similar position somewhere but I highly, HIGHLY doubt he would want to subject himself to the raw, unadulterated idiocy of the masses ever again.
about 3 years ago
Is it a good or bad thing to already be on record with how idiotic some posters/players are before you get the CM job? Many folks with sites and blogs got that speech out of the way long before.
I of course empathize with their difficulties.
about 3 years ago
Man, you suffer from a serious lack of perspective.
about 3 years ago
You don’t put programmers on message boards because they will tell the clients to eat shit, fuck off and die horribly in a freak accident involving three condoms, 4 litres of yoghurt and a sausage making machine, not necessarily in that order.
And you don’t want CS people posting there because they are almost always incapable of dealing with that crap long-term without sounding like know-nothing bozos and becoming loathed by everyone (cf – Tiggs).
Jeff Freeman’s solution is the only sane one.
about 3 years ago
Tseric seemed like a genuinely nice guy.
Nice guys are fine. Got to have someone to take advantage of.
about 3 years ago
Resume sent. The auto-reply says that I’ll hear within two weeks if I’m selected for an interview…
about 3 years ago
I liked Tseric a lot. Hopefully, he found a good job elsewhere and THEN posted the burnout post.
If not, well, here’s hoping he finds something good to do next.
about 3 years ago
All I can say is… I *so* don’t miss that job.
about 3 years ago
Here’s something I’ve noticed.
The WoW forums show 6 CMs. 1 of which is Tseric, leaving 5.
Two of those haven’t posted since January and February. Does that really mean that Blizzard is operating with -THREE- Community Managers at this time?
about 3 years ago
>>>It seems very apparent to me that Tseric was done with that position and wanted to go out with a bang.>>Kalgan, he’s most likely the one who doesn’t know what he’s talking about, not the warriors.
about 3 years ago
—It seems very apparent to me that Tseric was done with that position and wanted to go out with a bang.—
I’d have to assume such. Not whether or not it was premeditated–though I’m sure the sentiment was there–but just that he wanted to leave his mark. I knew him well enough through the community to doubt it was less than grande in intent. He had too strong of a sense of self purpose. The sort that gets you tear gassed at a rally.
He was his own double edged sword as a forum manager. Very strong command over language but he made everything so personally passionate. A thankless position like a MMO CM will relentlessly take advantage and breakdown the latter.
—Kalgan, he’s most likely the one who doesn’t know what he’s talking about, not the warriors.—
Likely a bit of both. He had a decent enough grasp on the design of the class, but with all the areas under his supervision, minute details can sometimes fall by the wayside. Case in point was the miss rate discussion shortly after launch; we traded good dialouge and I granted him a lot of points, but then comes a future patch and suddenly certain things were fixed.
He overlooked a lot. It’s unrealistic to cover nearly 30 class sub-types on top of Battlegrounds and refine your attachment to each on par with someone who only plays one playstyle on only one class sub-type. I’d assume by now the team infrastructure has refined a lot.
about 3 years ago
Gazing into my crystal ball, I see the following on the Burger King boards:
Tseric:
I ask you if you want fries with that, you want onion rings.
I ask you if you want to super-size your Double Bacon Whopper with Cheese and extra bacon and, you accuse me of trying to make you fat.
I ask you if you want to eat in or take out and you roll your eyes at me because you’re only ordering a drink.
The milkshake machine is broken so you all want fucking milkshakes.
There is no win.
There is only the assistant manager yelling at me to change the oil in the fry vats.
I used to be a community relations manager, you nugget-less fry-muncher!
about 3 years ago
Nice, Amber, Nice.
The dude lost it, he obviously made the decision he was done, hence he went out with a bang. It happens.
You make what internal process changes you can to prevent future meltdowns and keep on truckin’.
about 3 years ago
“While the customer isn’t always right, you have to take care of them, or someone else will.”
The thing that’s nearly always lost to CS people is this: some customers aren’t worth having.
There are people whose presence drives other potential customers away, who cost more to keep than remove.
The drunk at the ballgame, the griefer in a MMOG, and the forum poster who screams at ‘devs’ and new players all deserve removal, because taking their business means many people won’t give you theirs.
Unfortunately the mantra “the customer is always right” has led people to be jerks and employees to allow themselves to be cowed rather than maintain sanity.
As a customer, I don’t want to have to behave badly on the phone so that I get put on the “angry customer” list and my problem resolved first. I don’t want the valuable time of CS reps wasted paying attention to screaming idiotarians and ignoring people who not only have two brain cells to rub together but have devoted them to game X. On the top of the login screen and forum, and on the mantle of every business, should read “We reserve the right to refuse service.”
about 3 years ago
Oh, I agree with you completely, No.6. There comes a point where the customer is no longer worth the expense required.
However, while you can’t satisfy every customer, and some aren’t worth keeping around…you still have to try. That’s the goal of customer service. If they’re going to be an asshat, then you deal with it.
But, as we’ve all noticed…CM is a completely different beast. And Blizzard seems to know it, since the actual job posting says PR.
about 3 years ago
What WoW needs is a lot more perma-bans and a lot less temporary suspensions. Once the whining masses get it in their thick skull that “anything goes” isn’t part of the house policy, there may be a chance to turn the cesspool of idiocy of the o-boards into something useful.
As for Tseric, he should have been rotated to another position ages ago – not because he was bad at it but given the current crap the CMs are dealing with day after day, there’s only so long you can stick to it.
about 3 years ago
Will this make it difficult for him to get a job in the MMOG industry? Or is this a sin easily forgiven by his colleagues?
Keep in mind, I don’t care that he slipped. Lots of people on the WoW forums are noobs and I hope he does get reemployed sooner rather than later.
about 3 years ago
“he should have been rotated to another position ages ago – not because he was bad at it but given the current crap the CMs are dealing with day after day, there’s only so long you can stick to it.”
I think this is good advice, akin to the USAAF and RAF rotating pilots out to train others during WW2 vs. the Axis practice of keeping them in combat until they died.
about 3 years ago
That’s it, I’m starting a website.
about 3 years ago
Despite the petulant assumptions to the opposite, the customer is NOT always right. That’s an inane US sales pitch (to get more customers to buy stuff – you see the irony?)
Tseric will be missed, even if the blue responses were completely inadequate even when he was there.
about 3 years ago
Anyone who thinks MMO community management is a shortcut to hot chicks and free champagne should read the stuff that was posted in my quit thread.
about 3 years ago
In response to: Igniferroque
It’s a VERY small industry. Burning bridges in this industry of ours is a very fast way to never get another job in it.
Virtually every time we get a candidate who has worked in the industry, there is at least one if not two or three people who have worked with them.
I seriously doubt he’ll be able to get another job anywhere in the industry at all.
about 3 years ago
Masaan:
And I’m presuming it’s rather hard to get into said industry, as well.
Which is both good and bad, of course